Financial Services

Kenyan SACCO Increases Member Engagement by 300%

How a rural SACCO used Allons-y Savings to modernize operations and triple member participation.

Client

Umoja SACCO

Location

Nakuru, Kenya

Completed

December 15, 2024

Read Time

8 min read

Financial InclusionDigital TransformationSACCO

Kenyan SACCO Increases Member Engagement by 300%

The Challenge

Umoja SACCO was struggling with manual record-keeping, low member engagement, and difficulty tracking loan repayments. Members had to travel long distances to access services, and the administrative burden was overwhelming for staff.

Key Challenges

Manual paper-based record keeping leading to errors
Members traveling up to 50km to access services
Low participation in savings programs (only 30% active)
Difficulty tracking loan repayments and member contributions
Limited financial literacy among members

The Solution

We implemented Allons-y Savings along with mobile money integration and a comprehensive training program for both staff and members.

Digital Platform Implementation

Deployed Allons-y Savings with custom configurations for SACCO operations

Member management
Automated calculations
Mobile money integration
SMS notifications

Training & Capacity Building

Comprehensive training program for staff and member education

Staff technical training
Member digital literacy
Financial education workshops
Ongoing support

Mobile Integration

Seamless integration with M-Pesa and other mobile money platforms

Mobile contributions
Loan applications
Balance inquiries
Transaction history

The Results

Within six months of implementation, Umoja SACCO saw dramatic improvements across all key metrics.

300%

Member Engagement

increase in active participation

75%

Processing Time

reduction in loan processing time

60%

Administrative Costs

reduction in operational costs

95%

Member Satisfaction

satisfaction rate in surveys

150%

New Memberships

increase in new member registrations

"Allons-y Savings transformed our SACCO completely. We went from struggling with paperwork to having real-time insights into our operations. Our members love the convenience, and we've been able to expand our services significantly."

Grace Wanjiku

General Manager, Umoja SACCO